Customer Loyalty Campaign Manager
Sản Phẩm và Quan Hệ Khách Hàng
06/01/2025
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KEY RESPONSIBILITIES
- Lead, manage, and coach the Campaign team while fostering skill development and professional growth.
- Oversee capacity planning to ensure seamless delivery of new campaigns, maintenance, and updates.
- Propose and execute campaign strategies in alignment with CVM management’s requests, utilizing the SAS Campaign Management tool.
- Monitor system performance, troubleshoot incidents, and implement optimizations to ensure business continuity, working closely with vendors and IT support to resolve issues.
- Analyze, design, and delivery new technologies and processes to extend our operational and strategical abilities that how to communicate with our customers.
- Drive project delivery and collaborate with cross-functional teams to align on campaign management and optimization strategies.
- Involve in new initiatives of system/function development for analyzing, designing and optimizing
- Adapt proactively to evolving company and customer' needs with flexibility and innovation.
KEY REQUIREMENTS
- At least 4 years of experience in data and business analysis positions within financial/ banking/ insurance/ fintech sectors
- Strong people management/ leadership skills
- SQL is a must, with good understanding of relational databases
- Hands on experience in campaign management tools such as SAS, Salesforce or other market standard tools for CRM/CVM/Campaign management
- Critical thinking, be able to read complex flowcharts
- Fluent English
COMPENSATIONS & BENEFITS
- 13th Salary Fixed and KPI Bonus
- Premium Health Care for personal & 3 dependants
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 18 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
TP. Ho Chi Minh