IT Senior Technical Support Engineer

Ho Chi Minh City

23/05/2020


JOB DESCRIPTION

  • Diagnose and troubleshoot technical issues, including account setup, applications, network and system issues
  • Ticket handling within SLA definition
  • Perform 17x7 incident and problem management tasks on diverse systems but strictly according to documented procedures. Example:

         Perform level 1 troubleshooting, and resolution

         Escalate issues to appropriate level 2 team

         Perform incident coordination from start to end with all parties

  • Generate and provide regular reporting according to predefined schedules
  • Handle hotline calls, tickets from users and redirect to proper teams if required

JOB REQUIREMENTS

  • Diploma/Bachelor’s Degree in IT or relevant fields (preferred)
  • At least 01 years experiencing in related fields
  • Basic or intermediate knowledge and system administration skills on Linux and Windows ( certificate is a plus)
  • Basic or intermediate understanding of network technologies and protocols
  • Basic or intermediate understanding of protocols frequently used by applications (HTTP, HTTPS, FTP, SMTP, SSH, etc)
  • Basic English; good at writing (be able to communicated well via email with colleagues in Czech)
  • Technically curious and having analytical skills

COMPENSATION & BENEFITS 

  • 13th Salary Fixed and KPI Bonus
  • 24/7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment.
  • Apply Latest Financial Technology in the World

WORKING TIME

  • Office Hour

Full-time

CNTT