IT Contact Center Engineer

Công Nghệ Thông Tin - Hỗ Trợ CNTT

02/12/2021

KEY RESPONSIBILITIES

  • Be responsible for ensuring the operation and availability of a & Call according to SLA
  • Planning, installing, upgrading and maintaining & Call systems when necessary
  • Troubleshoot issues to identify and resolving problems in a timely and accurate fashion and prevent repeat problems.
  • Report any deviations/crashes/outages to supervisor and provide regular reports periodically.
  • Make sure that the system documents are up-to-date
  • Proactively collaborate with other IT teams or Headquarter IT Team to solve problems and optimize telecommunications systems and services
  • Take part in IT and company projects to analyze, test and jointly deploy solutions as required
  • Support for technical users to improve business operations
  • Work closely with IT teams, third parties, and stakeholders to analyze, design, validate, and deploy business-tailored solutions related to /Call system as required. Review and ensure that the topology / architecture of the Call complies with established standards, specifications, guidelines and regulations.
  • Develop and establish technical and operational standards of the Call System, ready to provide training to other relevant teams.
  • Research and apply automation process to optimize the system and provide self-service application on demand 

JOB REQUIREMENTS

  • Bachelor degree in IT major is refer
  • Have at least 2-3 years experiences Enterprise Call Centre/Recording System
  • Prefer candidates have knowledge about Genesys Contact Centre system
  • Depth knowledge/experience of VOIP technology 

COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal 
  • 24/7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World

call center, call center system

Executive, Specialist