IT Contact Center Engineer
Công Nghệ Thông Tin - Hỗ Trợ CNTT
- Be responsible for ensuring the operation and availability of a & Call according to SLA
- Planning, installing, upgrading and maintaining & Call systems when necessary
- Troubleshoot issues to identify and resolving problems in a timely and accurate fashion and prevent repeat problems.
- Report any deviations/crashes/outages to supervisor and provide regular reports periodically.
- Make sure that the system documents are up-to-date
- Proactively collaborate with other IT teams or Headquarter IT Team to solve problems and optimize telecommunications systems and services
- Take part in IT and company projects to analyze, test and jointly deploy solutions as required
- Support for technical users to improve business operations
- Work closely with IT teams, third parties, and stakeholders to analyze, design, validate, and deploy business-tailored solutions related to /Call system as required. Review and ensure that the topology / architecture of the Call complies with established standards, specifications, guidelines and regulations.
- Develop and establish technical and operational standards of the Call System, ready to provide training to other relevant teams.
- Research and apply automation process to optimize the system and provide self-service application on demand
- Bachelor degree in IT major is refer
- Have at least 2-3 years experiences Enterprise Call Centre/Recording System
- Prefer candidates have knowledge about Genesys Contact Centre system
- Depth knowledge/experience of VOIP technology
COMPENSATION & BENEFITS
- 13th Salary Fixed and KPI Bonus
- PTI Health Care for personal
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
call center, call center system