Telesales Quality Specialist

Thương Mại - Bán Hàng Qua Điện Thoại

07/04/2021

KEY RESPONSIBILITIES

  •  Monitors overall quality of implement process in Telesales
  • Improves the control mechanisms – automatization of various reports
  • Controls the work of Team Leaders if they follow the given rule
  • Listens to calls done by Telesales Operators, evaluates the quality of the call and feedbacks to TLs/Supervisors
  • Responsible for minimazing the cheating of Operators §Applies deductions if Code of Conduct is violated
  • Works with Telesales Trainers to improve the training process and development of Operators 

JOB REQUIREMENTS

  • From colleague level 
  • Experienced in quality control is a priority
  • PC skills (MS Windows, MS Office etc.);
  • Good English.
  • Reporting skills. Persuasion skills Good verbal communication skills; Confidentiality, careful;truthful; responsibility
  • Precise, attention to detail; Hardworking, persistent, highly trustworthy, accurate and loyal Adaptable, dynamicand flexible

COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal 
  • 24/7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World

Thương Mại

Chuyên Viên Cấp Cao, Chuyên Viên